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Minas

Terms of Sale

Last updated: 17 October 2026

These Terms of Sale apply to all purchases in the Minas online shop at www.minascoffee.eu (the "shop"). Consumers in Slovenia can also read them in Slovenian. In case of a dispute with a consumer resident in Slovenia, the Slovenian version prevails.

1. Seller

[Company legal name, s.p./d.o.o.], [Street and number], [Postal code] [City], Slovenia
Registration no.: [Registration no. / matična številka] · VAT ID: SI[00000000]
E-mail: marko.turnsek9@gmail.com · Phone: +386 (0)40 213 189
Food business operator registered with the Administration for Food Safety, Veterinary Sector and Plant Protection (UVHVVR), reg. no. [UVHVVR registration no.].

2. Scope

These terms apply to retail purchases by consumers (B2C) and to wholesale purchases by businesses (B2B). Section 11 contains additional rules for wholesale customers. The shop delivers within the European Union only.

3. Products and prices

  • Product information, including all mandatory food information under Regulation (EU) No 1169/2011, is shown on each product page before purchase.
  • Retail prices are in euro and include VAT (9.5 %). The price per kilogram is shown next to each price.
  • Delivery costs are shown in the cart and on the payment page before you place the order.
  • Wholesale prices are shown to approved business customers and are stated excluding VAT.
  • Prices valid at the time the order is placed apply. Obvious pricing errors do not bind the seller; in that case we will contact you and you may cancel the order free of charge.

4. Placing an order and conclusion of the contract

  1. Add products to the cart, choose the delivery country and confirm these Terms of Sale.
  2. Click "Order with obligation to pay". You are redirected to our payment provider Stripe, where you enter your delivery and billing details and pay.
  3. By clicking "Pay" you submit a binding order.
  4. The contract is concluded when we send the order confirmation by e-mail. The confirmation and these terms are your durable record of the contract; we also store the contract and you can see your orders in Account.

The contract is concluded in English or Slovenian, depending on the language you used.

5. Payment

Retail orders are paid online by card (Visa, Mastercard, American Express, Apple Pay, Google Pay) through Stripe Payments Europe Ltd. Card details are entered directly with Stripe and never reach our servers. The card is charged when the order is placed.

6. Invoice

For every paid order we issue an invoice that is fiscally verified with the Slovenian Financial Administration (FURS), as required by the Fiscal Verification of Invoices Act (ZDavPR). The invoice is sent by e-mail as a PDF and is available in your account. By ordering you agree to receive the invoice electronically.

7. Delivery

We ship within 1–2 working days after payment. Delivery in Slovenia usually takes 1–3 working days, elsewhere in the EU 3–7 working days. Costs, carriers and details: Shipping & Returns. Risk passes to the consumer when the goods are handed to them.

8. Right of withdrawal (consumers)

Consumers may withdraw from the contract within 14 days of receiving the goods without giving a reason. The right does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (opened packs of coffee). Full information and the model withdrawal form: Right of Withdrawal. You can also withdraw online using the Withdraw from contract here function.

9. Conformity of goods and complaints

The seller is liable for any lack of conformity of the goods that exists at delivery and becomes apparent within two years of delivery, in accordance with the Consumer Protection Act (ZVPot-1). For food, the durability of the product is defined by the best-before date printed on the pack.

Please inspect the parcel on delivery and report damaged or incorrect goods to marko.turnsek9@gmail.com with a photo as soon as possible. We will deliver conforming goods or refund the price. We respond to complaints within 8 working days.

10. Out-of-court dispute resolution

We try to resolve every complaint amicably. Consumers may also turn to a provider of out-of-court consumer dispute resolution (IRPS) listed by the Ministry responsible for the economy at gov.si. [Our IRPS provider: name and website.] The seller [is / is not] bound to participate in IRPS proceedings. Consumer protection authority: Market Inspectorate of the Republic of Slovenia (TIRS).

11. Wholesale customers (B2B)

  • Wholesale accounts are available to registered businesses after approval. We verify VAT IDs in the EU VIES system.
  • Goods are sold in whole cartons (250 g bag: 24 pcs; 500 g bag: 12 pcs; 500 g tin: 8 pcs). The minimum order value is shown in the wholesale portal.
  • Payment by card, or by bank transfer against a proforma invoice within 8 days. Goods are shipped after payment is received. The invoice is issued on payment.
  • For businesses established in Slovenia, Slovenian VAT applies. Supplies to businesses in another EU member state with a valid VAT ID are exempt intra-Community supplies (Article 46(1)(1) ZDDV-1 / Article 138 Directive 2006/112/EC); the customer accounts for VAT in its member state and confirms receipt of the goods on request.
  • Sections 8 and 10 do not apply to business customers. Complaints about visible defects must be made within 8 days of delivery.
  • Ownership passes to the customer when the price is paid in full.

12. Personal data

We process personal data in accordance with our Privacy Policy.

13. Final provisions

The law of the Republic of Slovenia applies, without prejudice to mandatory consumer protection provisions of the consumer's country of residence. The competent court is the court of the seller's registered office; for consumers, the statutory jurisdiction applies. We may amend these terms; the version valid on the day of the order applies to it.